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How do I correct an invoice that has already been issued?

Updated on 15/09/2026 · 2 min read
In short
An issued invoice cannot be edited. Create a credit note from the invoice: it is deducted from a future invoice or refunded.

Step by step

  1. Open the invoice.
  2. Click "Create a credit note" and enter the reason.
  3. Choose: deduct or refund.
  4. Issue a new, correct invoice if needed.
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In the same topic

How do I collect a Mobile Money payment?Daily cash › Collect: choose Orange Money or MTN MoMo and enter the transaction reference. The receipt is sent by WhatsApp and e-mail.How do I follow up unpaid amounts?Unpaid: filter by center or by delay, then send a group WhatsApp reminder. Each reminder is recorded on the record.How do I close the cash desk at the end of the day?Count the cash, compare it with the expected total, explain any discrepancy, then close. A closed day can no longer be changed.A parent paid twice: how do I refund them?Create a refund credit note from the invoice, choose the method (Mobile Money or cash) and record the refund reference.
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