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Answers, step-by-step guides and what's new in Parcoura
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Getting started with ParcouraOnboarding, import, centers, logo4 articles
Students, courses and wavesEnrolments, waiting list, grades, absences5 articles
Cash desk, invoices and paymentsMobile Money, credit notes, unpaid, closing6 articles
Visa proceduresFiles, documents, appointments, steps4 articles
Student, parent and client spaceLogin, code, what each person sees3 articles
WhatsApp, SMS and e-mailsTemplates, sending, group messages3 articles
Team, permissions and securityUsers, roles, 2FA, support access5 articles
My Parcoura subscriptionPlans, billing, late payments, cancellation5 articles
Frequently asked questions
Where do I start after opening my account?
Follow the "Onboarding" assistant: 13 steps, the mandatory ones are flagged. You can stop and resume at any time.
How do I import my existing students and contacts?
Import menu: upload an Excel or CSV file, match the columns, check the preview, then confirm. Duplicates (same phone number) are flagged before the import.
How do I enrol a student in a wave?
From the student's record or from the wave: choose the wave, the price is taken from the level, then collect the deposit.
What happens when a wave is full?
The student goes on the waiting list. As soon as a seat becomes free, the first person on the list is notified by WhatsApp and the seat is held for them for 48 hours.
How do I collect a Mobile Money payment?
Daily cash › Collect: choose Orange Money or MTN MoMo and enter the transaction reference. The receipt is sent by WhatsApp and e-mail.
How do I correct an invoice that has already been issued?
An issued invoice cannot be edited. Create a credit note from the invoice: it is deducted from a future invoice or refunded.
How do I track a visa file step by step?
Each step of the file creates its tasks and deadlines. The client sees the progress and missing documents in their space.
How does the student or parent log in?
They receive a link by WhatsApp or SMS, then log in with their number and a one-time code. No password to remember.
What's new
- 23/09/2026Help centerFind an answer in seconds, before you even write to support.
- 21/09/2026Help and supportTrack your requests and decide yourself on Parcoura support access.
- 08/09/2026Waiting listWhen a wave is full, the freed-up seat is offered automatically.
- 28/08/2026Student and parent spaceSchedule, payments and documents on the phone, no password.
Parcoura status
All services are running
Didn't find your answer?
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