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A parent does not receive the login code

Updated on 15/09/2026 · 1 min read
In short
Check the number on the record, with the country code (for example +237 or +241), then resend the invitation. Without WhatsApp, the code is sent by SMS.

Step by step

  1. Open the record and check the number.
  2. Click "Resend the invitation".
  3. Check Sent messages to see whether the message went out.
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In the same topic

How does the student or parent log in?They receive a link by WhatsApp or SMS, then log in with their number and a one-time code. No password to remember.What does a visa client see in their space?The progress of their file, the documents to provide, their appointments and their payments. Never your internal notes.
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